StopSure — Help & FAQ

What does StopSure do?

It's a quiet alarm for your train stop. You save the stations you go to and turn StopSure on, once. When you're on a train, your phone vibrates as each of your stations comes up — even with the screen off and no signal underground.

Where does it work?

Only these rail systems: buses and commuter rail aren't covered.

How do I set it up?

Open StopSure, pick your city, then your stations: Home, Work and up to three more. Tap Turn on StopSure and allow what it asks for (see the phone sections below). That's it — leave it on. It stays ready between rides, and comes back by itself after your phone restarts.

You can change your stations any time on the main screen, even mid-ride. To change city, use Settings → City; this clears your stations.

Do I have to do anything when I board?

No. With Start automatically on trains on (the default), StopSure notices you're on a train a minute or two after it sets off and starts by itself.

What does the alert look like?

As one of your stations comes up, your phone vibrates and a green Next stop card with the station name appears — on top of whatever you're doing, or over the lock screen if your phone is locked. When the train pulls in and the announcement says "This is…", the same card turns red: Arriving.

I'm only passing through one of my stations.

Tap Got it. That station won't alert again on this ride. If you just stay on, the alert also stops by itself once the train has moved on.

What about changing trains?

StopSure alerts only at the stations on your list — it doesn't work out your route. Want a reminder where you change trains? Add that station too. After you change, StopSure carries on with the next train.

What if an announcement is missed or unclear?

StopSure listens for the station announcements and follows the timetable in between, so a missed announcement doesn't mean a missed stop: the alert comes when the timetable says your station is just ahead. If the train is running late or early, that alert can come early or late, and express runs, reroutes and timetable changes can throw it off.

StopSure is an aid — please keep an eye on where you are. See the Terms of Use.

Does it need signal or GPS?

No. Everything runs on your phone, so it works deep underground with no signal. It doesn't use GPS or your location. The internet is used only to send a few anonymous usage counters.

Is the microphone always on?

No. StopSure listens only during a ride: from when it's sure you're on a train (or you tap Start) until shortly after you get off. The sound is turned into station names on your phone as it comes in, never saved or uploaded. While automatic start is on, Android shows StopSure as allowed to use the microphone, but it isn't listening until you're on a train.

If it ever starts on a bus or in a car, it stops by itself within a few minutes when it hears no train announcements. More in the Privacy Policy.

Why does it need "Display over other apps"?

So the alert can show on top of whatever you're doing, and as a full card over the lock screen when your phone is locked. On Samsung it's called "Appear on top".

On a Samsung, Pixel, Motorola or other phone?

The first time you turn StopSure on, it shows only what's still missing.

  1. Tap Go to Settings. On Pixel and most Android phones this opens a list of apps: scroll to StopSure, tap it, then turn on the switch (Samsung highlights it for you). StopSure comes back by itself.
  2. Allow the microphone.
  3. Allow it to always run in the background. This is recommended, so StopSure is ready on every ride, but StopSure turns on either way.

Then StopSure is on. Refused the microphone twice? Android won't ask again: open App info → Permissions → Microphone and choose Allow.

On a Huawei, Honor, Xiaomi, OnePlus, OPPO, realme or vivo phone?

These brands stop background apps more aggressively, so StopSure needs a few extra switches. When you turn StopSure on, Go to Settings opens StopSure's App info page. Turn on:

  1. Display over other apps (also "Appear on top" or "Display pop-up windows") — shows your stop on top of whatever you're doing.
  2. Background pop-ups (sometimes "Display pop-up windows while running in the background") — lets the alert card come up over the lock screen.
  3. Autostart, and set the battery saver to No restrictions — stops the system from freezing StopSure between rides. Where to find autostart depends on your brand; see below.

On Xiaomi, Redmi and POCO the first two are under Other permissions on the App info page; turn on Show on Lock screen there too.

Press Back to return to StopSure; it carries on from there (it may open App info once more for the battery setting) and turns on. If it isn't on when you get back, tap the switch again.

Where to find autostart. These are in your phone's Settings app (on Xiaomi, the separate Security app), not inside StopSure. "App info" means Settings → Apps → StopSure:

If alerts don't come after the phone has been locked for a while, blocked autostart or background activity is almost always the reason.

Why is there a notification?

Android requires one while an app stays ready in the background. StopSure's is the quietest kind, with no icon in the status bar, and it just says whether StopSure is watching for your train. StopSure never asks to send notifications, so on Android 13 and later you usually won't see it at all.

Why does my phone show an alarm I didn't set?

That's StopSure's silent alarm. One every two hours lets StopSure start itself again if Android has stopped it; during a ride, one is set for when your station is expected, so the alert still comes if the app is stopped mid-ride. It makes no sound. Android may show it as your next alarm, for example on the lock screen or in the Clock app; tapping it opens StopSure.

Does it drain the battery?

It's built to be light. Between rides it only checks how the phone is moving, in small batches; the microphone and speech recognition run only while you're on a train.

Not getting alerts?

Is it free?

Yes — free, with no ads, no in-app purchases and no account.

Still have questions? Email us at support@stopsure.app.
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